Crown Insurance Group Communication Policy and SMS Terms of Use

Introduction

Crown Insurance Group provides communication through SMS to support customers, applicants, and prospects. By opting in to receive SMS messages, you agree to the terms outlined in this policy.

These terms explain how we communicate, how your data is used, and how you can control your preferences.

SMS Consent and Opt In

By submitting your phone number through our forms, you give express written consent to receive SMS messages from Crown Insurance Group.

Consent includes:

  • Messages related to your account, services, or inquiries
  • Updates, reminders, and important notifications
  • Occasional promotional messages if you have opted into marketing

Consent is not a condition of purchase. You can opt out at any time.

We store consent records including timestamp, form source, and IP address when available.

Message Types and Use Cases

If you opt in, you may receive messages such as:

  • Customer updates including policy information, billing reminders, and service notifications
  • Appointment confirmations and follow ups
  • Claims or support related communication
  • Job applicant updates including interview scheduling and onboarding steps
  • Marketing or promotional messages if separately consented

Message frequency will vary based on your interaction with our services.

Opt Out and Help Instructions

You can stop messages at any time:

  • Text STOP to unsubscribe from SMS messages
  • Text HELP for assistance
  • Call us at 1.813.933.9990

Once you opt out, you will no longer receive SMS messages unless you opt in again.

Message and Data Rates

Message and data rates may apply depending on your mobile carrier plan. Crown Insurance Group is not responsible for these charges.

Data Privacy and Use

We respect your privacy and handle your data with care:

  • Your phone number and personal data will only be used for the purposes described in this policy
  • We do not sell, rent, or share your SMS consent or phone number with third parties for marketing
  • Data may be shared with service providers strictly to deliver messaging services
  • Information may be disclosed if required by law

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. While no system is completely secure, we take steps to reduce risk.

Supported Carriers and Delivery

SMS delivery is subject to carrier availability and may be delayed or fail due to factors outside our control. Supported carriers may change without notice.

Eligibility

By opting in, you confirm that:

  • You are the authorized user of the mobile number provided
  • You are at least 18 years old or have parental consent

Changes to This Policy

We may update this policy as regulations or business practices change. Updates will be posted with a revised effective date.

Continued use of SMS services means you accept those updates.

Contact Information

Crown Insurance Group
Phone: 1.813.933.9990

Effective Date

March 26, 2026